Privacy Policy & Media Consent

The Balanced Lead is committed to protecting your privacy and complying with the UK GDPR and Data Protection Act 2018. This policy explains how we collect, store, and use your personal data.

1. Information We Collect

To provide a professional and safe service, The Balanced Lead collects the following personal information:

• Identity Data: Names of owners and emergency contacts.

• Contact Data: Home address, email address, and phone numbers.

• Pet Data: Health records, vaccination status, and behavioural history.

• Media Data: Photographs and videos taken during walking or training sessions.

2. Use of Images and Media

We love to share the progress and adventures of the dogs in our care. By booking with The Balanced Lead, you acknowledge and agree to the following:

• Dog Images: The Balanced Lead may take photos or videos of your dog(s) during sessions to be used on our official website and social media channels (e.g., Facebook, Instagram) for promotional and celebratory purposes.

• Owner Images: If you are involved in a session (such as 1-to-1 training), we may occasionally capture your image. By participating, you agree to the use of these images in the same manner.

• Right to Object: If you do not wish for images of yourself or your dog to be used online by The Balanced Lead, you must explicitly express this in writing (e.g., via email or within the "Special Instructions" box during your online booking). We respect all privacy requests and will ensure no such media is published.

3. Purpose of Processing

The Balanced Lead uses your data to manage bookings, ensure the safety of your pet under the Animal Health and Welfare (Scotland) Act 2006, and promote our services through social media engagement.

4. Data Security & Sharing

• Storage: Your data is stored securely and is only accessible by The Balanced Lead.

• Sharing: We do not sell your data. The Balanced Lead will only share information with third parties (such as veterinary professionals) in an emergency or where required by law.

5. Your Rights

Under UK law, you have the right to access, correct, or request the deletion of your personal data held by The Balanced Lead at any time. You may also withdraw your consent for future image use by contacting us directly.